1 - What information is contained in an Extract from the Archives ?
The Extract from the Archives is a document which provides you with information that we have been carefully compiling and filing in archive journals since 1839 for all timepieces produced by our manufacture. It can only be requested for Patek Philippe timepieces whose date of first sale exceeds 10 years from the date of the request. One single Extract can be requested per 12-month period, per timepiece.
This document exclusively mentions the information contained in our archive journals. It describes the timepiece type (wristwatch, pocket watch, table clock), the caliber, the movement number, the case number, the dial type, the bracelet or strap type, the date of completion, the date of sale, and – if applicable – supplementary information (such as an engraving executed by Patek Philippe). The Extract from the Archives is neither a proof of authenticity nor a warranty document.
2 - What is the difference between an Extract from the Archives and a Certificate of Origin?
The Extract from the Archives is a document that provides the information that has been carefully recorded in our journals (see item 1).
The Certificate of Origin is much like a "birth certificate" that contains all of the details needed to identify a timepiece. It also serves as a warranty certificate and confirms that the watch has been registered in our archives. The Certificate of Origin is a unique document which must be held in safekeeping. If it is lost, no copy will be available.
3 - Why do I have to provide photos of my watch?
The Extract from the Archives describes the watch in its original state. We need photos to verify the visual compliance of the timepiece with the description in our archive journals.
Detailed instructions in pdf format regarding the photographs to be provided with your request for an Extract from the Archives can be downloaded from the following link: (Link)
4 - What happens if the photos do not correspond with the description recorded in our archive journals?
Our archives make it possible to identify any Patek Philippe watch. Your photographs are compared with descriptions filed in our database as well as with our image bank. An Extract from the Archives can only be issued if all the details you provide correspond with the information we have on file (see also item 3).
5 - How does Patek Philippe use the photographs of my watch?
The photographs you provide are required to enable us to draw up an Extract from the Archives with complete certainty (see point 3). They can also be used for analytical and statistical purposes. They may not under any circumstances be used for commercial purposes or be transferred to third parties.
6 - Are my personal details used for marketing / advertising purposes?
No. Your contact details are used strictly as part of your request for an Extract from the Archives, any other use is excluded. In particular, they are not transmitted to the Register of Owners of Patek Philippe watches (see points 11 and 12).
7 - If my watch has been modified by Patek Philippe, will It be mentioned in the Extract from the Archives?
If a modification was performed by Patek Philippe and recorded in our journals, the Extract from the Archives will describe the state of the watch when it first left our workshops, as well as the subsequent modification.
8 - If a modification has been performed by a third party, will It be mentioned in the Extract from the Archives?
Any modification performed outside our workshops cannot be taken into account by Patek Philippe. In this is the case, an Extract from the Archives cannot be issued.
9 - Where can I find the movement and case numbers?
The movement number is engraved on the movement of your watch, the case number is most often engraved on the inside of the case back. It is necessary to remove the case back in order to be able to read the numbers. Whether it is a wristwatch or a pocket watch, we strongly recommend that you entrust this operation exclusively to a Patek Philippe retailer, distributor or an authorized service center
10 - What information is confidential / Which questions are not answered by an Extract from the Archives?
Patek Philippe does not disclose information such as the name of the first owner, the names of the buyers, the sales prices and the number of watches produced for any given model.
11 - How do I register as the owner of a Patek Philippe watch?
Registration as an owner is carried out exclusively through the Owner Registration process (Link)
12 - What is the current resale value of my Patek Philippe timepiece?
Patek Philippe cannot take a position on this matter and recommends that you contact the auction house or specialist store of your choice.
13 - What is the procedure to follow if my watch is stolen?
The archive extracts service also handles theft notifications.
Please provide us with the following information and documents to enable us to record the theft of your watch:
- A copy of the complaint or police report, clearly indicating (1) the theft reference number, (2) the movement number and (3) the watch case number.
- The contact details of the authorities who issued the complaint or report.
- The English or French translation of either the complaint or the police report, unless this document already exists in one of the following languages: French, English, Spanish, German or Italian.
- A copy of the Certificate of Origin of the watch, or if unavailable any proof of purchase in your name. If either of these documents is not available, any other document attesting that you are the owner of the watch.
We will not be able to guarantee the registration of the theft of your watch if any of these documents is missing.
14 - What about my online payment if the Extract from the Archives cannot be issued?
If an Extract from the Archives cannot be issued, you will be notified by email and your payment will be fully refunded to your credit card.
15 - What is the right of appeal in case an Extract from the Archives is not issued?
The Extracts Service is the only entity entitled to issue or deny an Extract from the Archives.
16 - I received an error message while logging into the Patek Philippe payment service when ordering an Extract from the Archives.
Your attempt to connect to our payment service failed due to your security or firewall settings. Please contact your IT support to ensure the following fields are whitelisted for POST and GET requests:
- https://ni492hjvkd.execute-api.us-east-1.amazonaws.com/prod/payinit
- https://www.saferpay.com/*
17 - What happens if an extract from the archives has already been issued for my timepiece less than one year ago?
If an Extract from the Archives has already been issued for your timepiece within the last twelve months, your request will be denied and your payment fully refunded (see point 14). In addition, you will be informed of the date from which a new Extract from the Archives can be issued.